Hotels.com recently launched a travel concierge through a mobile digtal app. The service enables users to book transportation, book reservations, have food delivery and other activities from the Hotels.com app. It provides travelers with fast and simple access to various services, including Uber, Groupon, OpenTable and delivery.com.
The app is powered by the Button Marketplace, a commerce platform that lets consumers request the products and services of its partners through the Hotels.com app, according to Breaking Travel News. Button's technology makes it easy for users to seamlessly and smoothly order their favorite products and services on mobile through the Hotels.com Concierge.
For Hotels.com customers, all available local services will appear in the app on the 1st day of their hotel stay, leveraging key location data, such as the customer's hotel address, to make the process of enhancing their stay with complementary services seamless and intuitive.
The new feature provides travelers with fast and simple access to a various services, including Uber, Groupon, OpenTable and delivery.com. Uber is available worldwide, while Groupon is available in the U.S. and U.K. OpenTable is available in more than 20 countries, including the U.S. and U.K. Users in the U.S. will have access to delivery.com, while hungryhouse will be available to users in the U.K.
Most said they would want to use it to make restaurant reservations, find directions and purchase tickets to local tourist spots. However, the survey also showed interest in a mobile butler service for ironing, coffee deliveries and other chores.
While Hotels.com's senior director of mobile Daniel Craig admits the app "isn't quite at there yet," it's possible those services could be made available later on. "Mobile is changing the way people travel, and at the forefront of that we're constantly improving and investing in mobile, to offer more than just hotel bookings," said Craig in a statement. "We want to make our customers lives easier before, during and after their trip."
