Subscribe Now

travelers today

Home » Travel Intel

Delta Airlines Apologizes To Family Kicked Off Plane And Offered Refund, Confusing Rules Culprit For Latest Incident

Travelers Today       By    Yosarrian Nino

Updated: May 08, 2017 09:50 AM EDT

Text Size: A A A

Delta Airlines is the latest U.S. airline to apologize and offer compensation to passengers being kick offed their flight and being threatened with jail time. The reason the family was kicked off the plane was due to some confusing federal and airline rules, with regards to children traveling.

According to a report from USA Today, Brian and Brittany Schear, who lives in Huntington Beach, California, was kicked off from a Delta Airline flight last April 23, together with their two-year-old child. The family was returning from a trip to Maui with their two children, but their 18-year-old son Mason flew earlier.

The report said that one of the confusing rules that resulted in the family being kicked off was the name on the ticket. Since the Schear's older son flew earlier, they used his seat for their two-year-old son, but Delta said on their websites that tickets can't be transferred and names can't be changed.

However, the Transport Security Administration said federal regulations don't prevent changing the name on the ticket, provided the new person won't be labeled as a threat by the database. Another confusing rule was regarding whether the two-year-old kid should sit in a car seat or in the lap of the parent.

The Federal Aviation Administration is urging infants to travel in a car seat for safety, but those that are at the age of two and above can sit in their parent's lap. Delta also urges parents to get a car seat for children below two-years-old, but the crew from the flight told the Schears that their child is required to be seated on their lap during the whole flight, according to Travel + Leisure.

The employee can be heard in the video that since he is two-years-old, "he cannot seat in the car seat" and should sit in the parent's lap "the whole time." In the end, though, the family was forced to leave the plane and had to look for accommodations for the night and rebook their flight, which cost them $2,000.

The report said that Delta issued an apology last Thursday, saying they are "sorry for the unfortunate experience" the Schears had with their airline. The company adds that they have reached out to the family to offer a refund to them and provide additional compensations. Check out the viral video of the family being kicked off their flight.

See Now: The U.S. had the highest number of Most Wanted properties, dominating the Hotels.com Loved By Guests Awards 2018

Tags
delta airlines, family kick-off plane, airline rules
© 2022 Traverlers Today, All rights reserved. Do not reproduce without permission.
Join Our Conversation

Subscribe to our newsletter

Receive the latest travel news, reviews, and more..

Most Popular

How to Make an Old Car Feel Like New Again

How to Make an Old Car Feel Like New Again

Those who enjoy long road trips put a lot of stock in the

6 Tips for Planning the Perfect African Safari Trip

6 Tips for Planning the Perfect African Safari Trip

For the perfect safari trip, plan in advance, pac

Must-See Places That Makes US a Tourist Paradise

Must-See Places That Makes US a Tourist Paradise

The United States of America is a popular tourist de

Breathtaking Places to Travel Before you Die

Breathtaking Places to Travel Before you Die

A life well-traveled is a life well-lived, for memories

13 Ancient Egyptian Symbols and Their Meanings

13 Ancient Egyptian Symbols and Their Meanings

There are various historically significant Egyptian sy

Air Travel Tips for the Self Employed

Air Travel Tips for the Self Employed

2020 was the year that the COVI-19 pandemic impacted the world'

Common Travel Document Mistakes and How To Avoid Them

Common Travel Document Mistakes and How To Avoid Them

Traveling is fun, but not when your documents a

Supplements for Vegan Moms Who Love to Travel

Supplements for Vegan Moms Who Love to Travel

It's probably safe to say that we all want to stay safe

6 Things to Do in Pigeon Forge

6 Things to Do in Pigeon Forge

Who doesn't enjoy trekking through lush green forests, inhaling fresh

Six Exotic American Family Vacation Destinations

Six Exotic American Family Vacation Destinations

America has so much to offer in terms of travel dest

How to Apply for a Canadian Tourist Visa

How to Apply for a Canadian Tourist Visa

Canada’s borders are expected to open on May 21! Find out

How To Help Your Dog Overcome Fear Of Flying

How To Help Your Dog Overcome Fear Of Flying

Travelling with your dog not only strengthens the trust

The 5 Safest Cars to Take Across the Country

The 5 Safest Cars to Take Across the Country

These days, the only traveling we can look forward to is

The 6 Best Places to Travel on a Motorcycle

The 6 Best Places to Travel on a Motorcycle

Motorcycles, while fun and exhilarating to ride, are noto

Why You Should Get Travel Insurance Before Your Next Vacation

Why You Should Get Travel Insurance Before Your Next Vacation

Taking a break from your day-to-day lif

How to Travel while Practicing Social Distancing

How to Travel while Practicing Social Distancing

Chances are you’ve been affected by the COVID-19 p

Will I need an approved ETIAS to travel to France?

Will I need an approved ETIAS to travel to France?

France is known for its beautiful culture and natu

8 Tips to Stay Healthy While Traveling

8 Tips to Stay Healthy While Traveling

Studies show that travel can improve our health. These benefit

A Guide to Packing Fashionably in One Suitcase

A Guide to Packing Fashionably in One Suitcase

One of the biggest problems with vacations and traveli

9 Offline Games To Play During Long Flights

9 Offline Games To Play During Long Flights

Long flights can be boring in most cases, but we know the

Why You Should Head to the U.S. East Coast

Why You Should Head to the U.S. East Coast

From coast to coast America has incredible towns and beaut

Best Places to Visit in Denver While Driving Around

Best Places to Visit in Denver While Driving Around

Denver's outdoorsy vibe is best experienced on a

Top Tourist Attractions in Seattle: Parking Options

Top Tourist Attractions in Seattle: Parking Options

From its breathtaking natural attractions to the

travelers today

© 2022 TRAVELERS TODAY All rights reserved.

Subscribe to our newsletter
Real Time Analytics