Subscribe Now

travelers today

Home » Travel Intel

Smartphone Video Camera And Social Media Empower Travelers Against Corporate Screw Ups

Travelers Today       By    Chiqui Guyjoco

Updated: Apr 26, 2017 05:44 AM EDT

Text Size: A A A

Even big corporate companies can be taken to task and apologize when faced with a potentially devastating video that can easily go viral on social media. The latest airline fiascos showed that travelers can arm themselves with only the might of a smartphone's video camera and social media will take care of the rest.

Prof. Paul Argenti, who teaches corporate communications at Dartmouth's Tuck School of Business, told The Associated Press that most companies still fail to read the message. "Companies still operate as if they can hide things and make believe something didn't happen." The United Airlines learned it the hard way and paid literally a costly price for their mistake.

A video that captured how the United Airlines forcibly dragged one of its passengers off an overbooked flight to Chicago caused an online uproar. It took United CEO Oscar Munoz two days to issue the right apology but also a huge drop in the company's stock and full fare reimbursement for all passengers of the infamous flight. "When the video is out there, don't try to countermand what the video says," said Prof. Herman Leonard of Harvard's Business Administration Department.

American Airlines recently found itself in the same hot waters as the United Airlines controversy two weeks ago but acted faster with their apology. Media outlets, however, were quicker to pounce on the video footage that captured the crying woman and the heated confrontation on the said American Airlines flight. The company revealed that the crying woman and her family got upgraded to first class on another flight while the flight attendant got suspended.

The fast response of American Airlines could prevent the controversy from taking a turn for the worse, but it also highlights poor customer service in the airline industry. "Good customer service is finding a way to deescalate a situation and he (the flight attendant) was throwing gasoline on it," CEO Allen Adamson of BrandSimple told abc7. That's why the travelers - and customers in general - take the smartphone's video camera and social media as their secret weapon.

See Now: The U.S. had the highest number of Most Wanted properties, dominating the Hotels.com Loved By Guests Awards 2018

Tags
smartphone video footage , video footage , Social Media , United Airlines , United Airlines overbooking scandal , United Airlines controversy , American Airlines , American Airlines incident , airline industry , customer service
© 2023 Traverlers Today, All rights reserved. Do not reproduce without permission.
Join Our Conversation

Subscribe to our newsletter

Receive the latest travel news, reviews, and more..

Most Popular

6 Tips For Traveling With Young Children

6 Tips For Traveling With Young Children

Planning for a trip takes some time, even if it's just you g

How Traveling Can Make You Happy

How Traveling Can Make You Happy

If you have never traveled before but are thinking of doing so then

Scottish Islands: The Best Places to Reside!

Scottish Islands: The Best Places to Reside!

So there are a few islands that can be found off the Sco

How to Plan a Multi-Destination Honeymoon During COVID

How to Plan a Multi-Destination Honeymoon During COVID

You need to know how to plan appropriately and

7 Tips for Amazing Campus Visits

7 Tips for Amazing Campus Visits

A campus visit's significance could not be overstated. After all, fo

4 Tips For Curating The Perfect Gallery Wall

4 Tips For Curating The Perfect Gallery Wall

Having a gallery wall brings plenty of benefits to your

Water Travel Options That Don’t Involve a Cruise

Water Travel Options That Don’t Involve a Cruise

There is something equally relaxing and invigorati

Photo by Erik Odiin on Unsplash

Things That Will Help Cost-Conscious Vacationers Save Money

There are several ways you can significan

Photo by Mikhail Nilov from Pexels

How to Make Vet Visits Affordable in 2022

If the situation is minor, you might be lucky and get away

Photo by Tim Samuel from Pexels

Know Your Florida Driving Rules

There is so much to do in the region, but we want to focus on some of

Photo by Ging Ang from Pexels

Holidaying in your own Country: Try these Fun Trips!

Many countries are opening their borders, but if

Photo by Jessica Lewis Creative from Pexels

The Best Tech Tools for Expats

Here’s a quick look at most versatile tech tools for expats on the m

Photo by Tobi from Pexels

How to Turn a Road Trip Into A Luxury Adventure

But a road trip doesn’t have to mean living on the

Australian Citizenship Test: Everything You Need to Know

Australian Citizenship Test: Everything You Need to Know

Do you want to become a citizen of Australia

Hair transplant Istanbul: Why is it so popular?

Hair Transplant Istanbul: Why is it so Popular?

Getting a hair transplant in Istanbul is affordable i

What’s Going on with Rental Cars Right Now?

What’s Going on with Rental Cars Right Now?

They are incredibly expensive, and they’re also in sh

Role of Professional companies in International Trade

Role of Professional companies in International Trade

International trade holds great importance in a

The 5 Best Wines from Germany

The 5 Best Wines from Germany

Riesling is Germany’s best-known wine, but the country makes other fi

Here's Why You Should Go Camping On Weekends

Here's Why You Should Go Camping On Weekends

There is nothing like the great outdoors –– nature

The Best Tote Bags To Travel With in 2022

The Best Tote Bags To Travel With in 2022

Who knew you could pack your entire life away into one litt

7 Captivating Attractions for Kids in San Diego

7 Captivating Attractions for Kids in San Diego

San Diego is a magnificent place, and it would not be

travelers today

© 2023 TRAVELERS TODAY All rights reserved.

Subscribe to our newsletter
Real Time Analytics