Ryanair has suspended its holiday package service just a month after it was launched in the UK. The airline claims to have discovered illegal screen scraping of fares by a software provider.
Ryanair launched its holiday packages service in UK, Ireland, and Germany in December 2016. However, just a month after, the airline has had to suspend its services temporarily. In a report by Express, a spokesperson for the Ryanair confirmed that it has suspended its holiday service and has terminated its agreement with the software provider, who was found to be unlawfully scraping Ryanair's low fares. Ryanair confirmed that customers who have previously booked a holiday will not be affected by the suspended promo.
Screen-scraping is using a software to collect information from websites and systems and re-sell fares. Ryanair also assured its passengers that holidays bookings are secure and that they are at present finalizing as agreement with a new software provider. In addition, it asks apology for any inconvenience caused. It can be noted that the Ryanair teamed up with travel firms Logitravel and World2Meet for its holiday package service. Recently, the airline terminated its contract with Logitravel.
Meanwhile, Logitravel in a statement denied using web scraping techniques. It further said that their company admires Ryanair and its president. In the last 30 years, Ryanair has probably contributed the most in molding the travel sector into what it is today, transforming it as more competitive and increasingly dynamic.
In addition, Logitravel claimed that it has dedicated a lot of resources with the intention to give Ryanair clients the best possible product and user experience. The company said to have done all that they could and that the initial results were ok, although there was room for improvement, where they are focusing. Logitravel, moreover said that they understand Ryanair's decision to end the contract, that they respect their policies.