Delta Airlines has recently announced that they are currently testing bringing their complimentary meal service for those flying economy.
In a press release, the airline said that they are doing the test on flights between New York (JFK) and Los Angeles International Airport/San Francisco International Airport. The test period happens from November 1 to December 15.
According to Delta, this type of test and research will help the company take a closer look at their satisfaction scores, and help them determine the impact the food has on a customer's flight experience.
Allison Ausband, Delta's Senior Vice President, In-Flight Service, said that Delta constantly listens to both their employees and customers. "Testing meals on Transcon flights is part of our commitment to be thoughtful about our offerings and make decisions based on customers' needs," she adds.
The meals on the testing phase include the following: For morning flights, it's either Honey Maple Breakfast Sandwich/Luvo Breakfast Medley; and for afternoon flights, Mesquite Smoked Turkey with chips and a brownie or Luvo Mediterranean Whole Grain Vegetable Wrap with fruit and a cookie.
The results from these have yet to be revealed, so there's no way to know for sure if all economy passengers will soon get free food. Delta said. however, that they will share their final once finalized.
A report by Travel and Leisure says that starting December 14, Delta will Switch their in-flight snacks. The old Delta pretzel and peanuts will be replaced by the following brands: Snyder's of Hanover (pretzels), Squirrel Brand (nuts), and NatureBox (yogurt bars). These changes were made after the carrier got feedback from their customers and employees.
"Nearly all of Delta's 180 million customers enjoy our snack offerings each year, which is why, in the future, we're also going to look at ways to let them help choose our next lineup," said Ausband.
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