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Are passengers to blame for indigent airline service?

Travelers Today       By    Staff Reporter

Updated: Mar 09, 2019 10:43 AM EST

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Are passengers to blame for indigent airline service?

(Photo: pexels)

Why are airline seats the lone products on the market that consumers are faulted for comparison shopping for the best price? Only with airlines are shoppers badgered over their choices in this oddest form of corporate victim-shaming.

Last week, I bought a half-gallon of 1 percent milk. The grocery store offered four choices, ranging from a premium brand at $3.99 to the store brand at $2.39. Since all four offered similar sell-by dates, I happily opted for the store brand. But what if later I discovered the milk was sour? Or the container had ruptured? Well, I would have asked for a refund and promptly received it. No one would tell me, "But you bought the cheap milk - what did you expect? Why didn't you upgrade to Farmer's Cow? You know better milk could be available, but people like you buy cheap stuff and hurt the rest of us!"

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