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More Than 75 Percent of Travelers Do Not Use Hotel Room Service

Travelers Today       By    Katie McFadden

Updated: Nov 13, 2013 09:01 AM EST

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Do you use room service when you're staying at a hotel? Chances are you don't. A new survey conducted by The GO Group, says that more than 75 percent of travelers said they rarely or never use hotel room service.

The survey was performed by the The GO Group, LLC, an international ground transportation service provider and GO Airport Express, a GO member and Chicago-based ground transportation company serving O'Hare International and Midway airports. They asked more than 600 people to discuss how often they use room service. They found that the answers were the same regardless of whether the respondents were traveling for business or leisure.

The survey was done as recent stories have popped up claiming that hotels are starting to eliminate or reduce room service and are offering alternatives such as on-site pantry stores instead. For instance, the Hilton Midtown in Manhattan stopped serving room service back in August as room service only represented 1.2 percent of the hotel's revenue.

Of the survey respondents, 40 percent said they rarely use hotel room service and 37 percent said they never do. Another 18 percent said they sometimes order food from the hotel while only three percent said they do it frequently and two percent said they always order room service.

"Twenty three percent of travelers still use hotel room service, which is a significant number overall," says John McCarthy, president, GO Airport Express.  "Hotels would be well advised to offer both room service and on-site food stores to meet the needs of all guests."

GO Airport Express was founded in 1853. Along with the Parmelee Transportation Company,  Go Airport Express offered a carriage service between Chicago's railroad stations and the downtown hotels. The GO Group, LLC is now a one-stop source for door-to-door airport shuttle services.  Its members transport some 13 million passengers to and from airports in the United States, Mexico, Canada and Europe annually.

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