Everyone still remembers the shocking incident where Mr. Dao was dragged off a United Airlines flight from Chicago due to overbooking. After a day, another airline is in the hot waters for the same dilemma. This time, a couple was ordered to leave the flight they booked on EasyJet.
EasyJet immediately rectified the situation after the couple involved contacted The Independent. They also apologized for the inconvenience it has caused to the said couple. Now, the airline is making an initiative to call out other passengers of theirs who had the same problem to iron out any discrepancies.
Manoj and Viddha, the couple involved in the incident, said all the staff at EasyJet broke all the rules and that they weren't actually aware of the compensation involved. To ensure this wouldn't happen again, customers who had the same problem were asked to come forward.
There are rules regarding European passenger rights. Compensation shall be given "if boarding is denied to passengers against their will", and that payment usually involves a cash payment either through bank transfer, bank cheques, or in cash. Rerouting and rebooking the flight of the inconvenienced customers is also a must. The Telegraph also reported that in the event the customers does not wish to fly anymore, they are entitled to a full refund of the flight.
All airlines tend to overbook their flights because of the off-chance that not everybody would show up. But in circumstances where they do, they are legally entitled to ask for volunteers that would get off the flight, provided they would be treated with care and given proper compensation.
Easyjet promised that such an incident would never happen again and that full retraining of their staff will be their top priority in order to avoid this kind of misunderstanding. Also, if a customer feels that he/she were not handled and accommodated properly, they are more than welcome to contact the airline so they could look into the problem and assist their customers more effectively.