Uber releases driver-friendly app improvements much to the delight of its drivers. Uber claims that the new features are incorporated to make the driving experience smoother.
One new feature is a "pause" switch, which allows the drivers to turn off ride requests when they are on break. Hitting the switch would automatically take their visibility off the GPS grid. This is also good if they want to end their shift and don't want to accept new customers. In the past, drivers would have to decline a request, resulting to a negative review.
Also new is a tweak in its "destinations" feature. The drivers can now search for customers who are going to a specific route. Uber's algorithm will inform the drivers of related ride requests along the way. The app would automatically filter out requests that are out of the route.
Now in key areas like New Jersey, New York City, Dallas and Phoenix, Uber has allowed drivers to charge extra if the riders make them wait for more than two minutes. With this feature, it has been found out that drivers were encouraged to be prompt at the pick-up point. Uber plans to roll out the feature to even more American cities.
Another Uber initiative is the offering of its premier credit cards to drivers in cities. If they have the card, their earnings would automatically be credited there.
Add to that, Uber has intensified its customer support in 250 key locations around the globe. Representatives can now be contacted whenever there are driver queries and problems.
Uber's app improvement stems from its desire to placate Uber drivers from their several demands. Drivers wanted more control on their ride requests. They have also demanded for fines for riders who are late, better compensation packages, employee benefits, and creation of workers' union.