After the scandalizing issue between United Airlines and Mr. Dao, the man dragged off from a Chicago flight, came to rest, looks like Delta is slowly inching into the spotlight. A week after a settlement was made between Mr. Dao's lawyers and United, Delta was plunged into a controversy when a video posted on the internet showed a family being booted off a flight for refusing to give up the seat for their two-year-old son.
NBC News reported that Brian and Brittany Schear, along with their two-year-old son Grayson, was about to take the flight from Maui to Los Angeles when they got into a heated argument with an airline employee upon boarding. Apparently, the flight was overbooked and the airline needed the seat Grayson was sitting on, but the Schears didn't want to give up the seat.
According to the family, they've purchased the seat initially for their 18-year-old son but let him fly on an earlier flight instead so Grayson could have the seat. They said they told the ticket agents at the terminal about their situation and it was okay from there.
In the video, an airline employee was shown chastising the family and even told them that they are going to jail and their children will be sent to foster care. The airline employee told them that it's against the rules to let a two-year-old have his own car seat and that the seat wasn't even in his name. In the end, the Schears agreed to let Grayson just sit on their lap instead, but they were still booted off the flight anyway.
Apparently, the airline didn't compensate for their actions, and Brian and Brittany were forced to find a hotel room after midnight after being booted off and spent $2,000 for another ticket flight home. Delta already released a statement about the incident.
"We are sorry for the unfortunate experience our customers had with Delta, and we've reached out to them to refund their travel and provide additional compensation," the statement said through abc7 News. "Delta's goal is to always work with customers in an attempt to find solutions to their travel issues. That did not happen in this case and we apologize."