Allegiant Air's Stockton, California to Hawaii flights just started and they're already facing some flaws. A severe plane delay caused a couple's wedding week to be delayed.
Allegiant Air is the first airline to offer a flight from Stockton Metropolitain Airport to Hawaii. The first Boeing 757 was completely booked and took off from Stockton on November 19 without any issues. With one way tickets costing just $99, the trip seems too good to pass up.
However, for one couple and their wedding guests, their simple trip to Hawaii on Allegiant Air became a big ordeal and even delayed their wedding week plans. The couple and their guests were set to take off on the second-ever Stockton-Hawaii flight, but they wound up dealing with a 26 hour delay.
"I had a picture-perfect situation in mind and it just turned out to be a complete nightmare," Desire Flack told CBS after the flight was delayed.
Flack and her fiancé Chris Habr were supposed to take off on Sunday for their dream wedding in Hawaii. They saw the new deal for the Stockton-Hawaii flight and decided to book themselves and 14 family members with Allegiant for their wedding.
"I thought it would be a good airline," Flack said. "I've seen them around. I see them doing the Vegas flights and why not?"
When the couple and their family arrived for their flight, they were told that the flight was delayed for six hours due to mechanical issues. They were then told that it was canceled.
"Watching my bride cry five or six times today and not being able to do anything about it because I'm asking for answers and all I get is 'I don't know. I don't' know,'" Habr told CBS.
The couple and their family attempted to fly out the following day but the flight was delayed again several times. Allegiant only has five Boeing 757's and after one of them faced a mechanical issue, it was too difficult to get another one to Stockton.
The couple lost out on $1,000 a day for private condos that they had rented for their family in Honolulu. Flack was also supposed to meet with a florist early in the week to make arrangement for her wedding.
The flight eventually took off on Monday evening. Flack and Harb will still be able to have their wedding which will take place on Friday.
In addition to the wedding party, dozens of other guests faced the delays. Allegiant Air gave them vouchers for future flights and is offering to pay for prepaid hotel bills for Sunday night.