Subscribe Now

travelers today

Home » News

American Airlines Flight Attendants Will Use Samsung Galaxy Note Tablets During Flights

Travelers Today       By    Katie McFadden

Updated: Sep 20, 2012 05:12 PM EDT

Text Size: A A A

Passengers are going to start seeing more tablets on American Airlines flights. Later this year, flight attendants will start using the new  Samsung Galaxy Note during flights to store customer information so they'll have it readily available. American Airlines will be the first airline to run a program like this.

American Airlines will add the tablets to their flights as part of its tablet program which will benefit flight crew and customers. With the tablets, flight attendants will be able to access customer information such as their name, seat number and loyalty program status. They'll be able to record meal and beverage choices for premium class members. They'll also be able to easily identify high-value customers and those that require special assistance. The tablets will also allow flight attendants to provide customers with information about connecting gates, flight delays and weather info if the FAA approves Wi-Fi access on planes.

"This is a huge step towards a new, modern American Airlines, as our tablet program is the first of its kind in the airline industry, where our flight attendants will have the most up-to-date customer information in the palms of their hands, allowing them to better serve our customers from boarding to deplaning," said Lauri Curtis, American's Vice President - Flight Service. "By giving a device to all of our active flight attendants we are better enabling our people to deliver an exceptional customer experience."

With FAA approval, flight attendants may also be able to handle transactions such as purchases on food on board.

The tablets will eventually contain flight attendant manuals so that flight attendants won't have to carry around heavy paper manuals. This transition will save the airlne fuel costs and it is environmentally friendly.

The airline started testing the program in the spring. They hope to have all of their 17,000 flight attendants using Samsung Galaxy Note tablets by mid-2013.

 

American chose the Samsung Galaxy Note after spending months testing different tablets. The tablet was selected due to its thin, portable design, SAFE security features and a 5.3-inch HD display that is easy to read. THe Samsung Galaxy Note received positive feedback from the flight attendants that tested it.

"We're pioneering important new technologies as part of our continued effort to build a new American and return to industry leadership," said Maya Leibman, American's Chief Information Officer. "As we continue to evolve into a more modern airline and explore ways to enhance the travel experience, we are giving our people the tools they need to offer our loyal customers ease of travel both in the air and on the ground."

The Samsung Galaxy Note isn't the only tablet that will be used on American Airlines flights. Pilots will use iPads during all phases of a flight as the tablets will replace the heavy 35-pound flight bag that contains manuals and navigation material.

"From inflight entertainment to customer management, American Airlines is deploying cutting-edge technology to enhance the customer experience," said Timothy Wagner, Vice President and General Manager of Enterprise Sales for Samsung Mobile. "By pairing the power and performance of Samsung devices with the capabilities of their inflight teams, American is truly becoming the airline of the future - today."

 

© 2016 Traverlers Today, All rights reserved. Do not reproduce without permission.
Join Our Conversation

Travel Tips

Traveler

7 Dangerous Risks For Solo Travellers

When you are alone, you might be faced with different risks while travelling. Of course, it would be fun to go to a new place but you also have to be sure that you are safe and you will get home merely bringing the fun and good memories. You don't want to end up in trouble or be a victim of something scary while you are away from home. Hence, to guide you, here are some dangerous risks that you need to take note of while travelling solo.

Alaska Hiker

Top Summer Travel Deals 2016: Enjoy Summer On A Budget

A list of five travel deals for families that are looking for exciting deals and packages for a memorable vacation across North America.

Steamboat Natchez

New Orleans Offers 7 Great Activities For Families: Find Out Here

There is no shortage of activities in the wonderful city of New Orleans.

Caribbean

Island Hopping In The Caribbean: How To Get The Best Tours

Island trips to the Carribbean should not be too hard even for those who were just doing it for the first time. In other words, even if travellers are scared of going on unfamiliar trips for the first time, they can still go on these trips, thanks to helpful resources such as guides and maps.

Phewa lake in 1982

7 Cheapest World Destinations For An Affordable and Relaxing Vacation

Every traveler wants to spend less while going to different places. With that, Price of Travel ranks world cities every year based on how affordable they are as a reference for budget travelers. With that, we have here the 7 cheapest travel destination for 2016 that will give you extra money to get a side trip to other places you dream of visiting!

Subscribe to our newsletter

Receive the latest travel news, reviews, and more..

Want more Travel?

Most Popular

Children TV

Time Travel And Other TV Trends To Expect This 2016

The three trends that are seen in TV this year which includes time travel, blast from the past and adaptations.

Airport

TSA Security Head Fired Over Long Lines In The Airport?

Kelly Hoggan, the agency's assistant administrator for security operations, has been removed from his position, according to an internal memo by TSA Administrator Peter Neffenger obtained by NBC News.

Swimming pool

US: 1 in 8 Swimming Pools Closed for Health Violations, According To Health Violations

One in eight swimming pools in most populated states were allegedly been shut down due to inspection of filthy and suspected existing harmful water around, as announced by health authorities in the United States on Thursday.

travelers today

© 2016 IQADNET LLC All rights reserved.

Subscribe to our newsletter
Real Time Analytics