Subscribe Now

travelers today

Home » News

American Airlines Flight Attendants Will Use Samsung Galaxy Note Tablets During Flights

Travelers Today       By    Katie McFadden

Updated: Sep 20, 2012 05:12 PM EDT

Text Size: A A A

samsung galaxy note
American Airlines flight attendants will soon use Samsung Galaxy Note tablets on flights.(Photo : Reuters)

Passengers are going to start seeing more tablets on American Airlines flights. Later this year, flight attendants will start using the new  Samsung Galaxy Note during flights to store customer information so they'll have it readily available. American Airlines will be the first airline to run a program like this.

American Airlines will add the tablets to their flights as part of its tablet program which will benefit flight crew and customers. With the tablets, flight attendants will be able to access customer information such as their name, seat number and loyalty program status. They'll be able to record meal and beverage choices for premium class members. They'll also be able to easily identify high-value customers and those that require special assistance. The tablets will also allow flight attendants to provide customers with information about connecting gates, flight delays and weather info if the FAA approves Wi-Fi access on planes.

Share This Story

"This is a huge step towards a new, modern American Airlines, as our tablet program is the first of its kind in the airline industry, where our flight attendants will have the most up-to-date customer information in the palms of their hands, allowing them to better serve our customers from boarding to deplaning," said Lauri Curtis, American's Vice President - Flight Service. "By giving a device to all of our active flight attendants we are better enabling our people to deliver an exceptional customer experience."

With FAA approval, flight attendants may also be able to handle transactions such as purchases on food on board.

The tablets will eventually contain flight attendant manuals so that flight attendants won't have to carry around heavy paper manuals. This transition will save the airlne fuel costs and it is environmentally friendly.

The airline started testing the program in the spring. They hope to have all of their 17,000 flight attendants using Samsung Galaxy Note tablets by mid-2013.

 

American chose the Samsung Galaxy Note after spending months testing different tablets. The tablet was selected due to its thin, portable design, SAFE security features and a 5.3-inch HD display that is easy to read. THe Samsung Galaxy Note received positive feedback from the flight attendants that tested it.

"We're pioneering important new technologies as part of our continued effort to build a new American and return to industry leadership," said Maya Leibman, American's Chief Information Officer. "As we continue to evolve into a more modern airline and explore ways to enhance the travel experience, we are giving our people the tools they need to offer our loyal customers ease of travel both in the air and on the ground."

The Samsung Galaxy Note isn't the only tablet that will be used on American Airlines flights. Pilots will use iPads during all phases of a flight as the tablets will replace the heavy 35-pound flight bag that contains manuals and navigation material.

"From inflight entertainment to customer management, American Airlines is deploying cutting-edge technology to enhance the customer experience," said Timothy Wagner, Vice President and General Manager of Enterprise Sales for Samsung Mobile. "By pairing the power and performance of Samsung devices with the capabilities of their inflight teams, American is truly becoming the airline of the future - today."

 

© 2014 Traverlers Today, All rights reserved. Do not reproduce without permission.
Join Our Conversation

ADVERTISEMENT

Travel Tips

Prince Edward Island, Canada

Fall Cruises: Better Than Land Tours? It Gives Guests ‘A European Experience Without Leaving North America’

Fall cruises for foliage in the northeast are now becoming more and more popular as each year goes by. The foliage that is part of the tour is unlike any other place in the country. In fact, more guests are even paying good money to cruise the rivers, as well as the oceans, in order to peep leaves instead of having to brave today’s highly crowded roads and hotels on land.

Subscribe to our newsletter

Receive the latest travel news, reviews, and more..

Want more Travel?

Most Popular

Brazil is currently treating and monitoring its first suspected case of Ebola. A 47 year-old man from Guinea reportedly manifest fever withing the 21 day-incubation period of the virus.

Brazil Confirms First Suspected Ebola Case

Brazil treats its first ever suspected case of Ebola while waiting for the results of a blood test which is due to be released on Saturday.

Ebola Press Conference Boston Logan Airport

Ebola In Boston: Two Ebola Mass. Scares Raises Fears Despite Braintree Patient Declared Not At Risk, What Is The Different Types Of Ebola Risks?

Fears over Ebola in Boston have heightened after two Massachusetts scares flared up over the Columbus Day weekend. Raised concerns over Ebola in Boston have since prompted holiday press conferences and reverse 911 calls to reassure the public.

American Airlines jet landing at DCA

American Airlines Flight Depressurized Due To Cracks In Cabin Walls; Plane Had Emergency Landing

American Airlines had to have an emergency landing after its cabin walls started to break apart as its passengers, absolutely terrified, had no choice but to look on and shout for help. One of the passengers, James Wilson, said that he felt something was wrong when the fuselage started to shake violently and heard some popping noises outside the plane.

Tropical Storm Ana 2014

Tropical Storm Ana 2014: Hurricane Watch May Be Required In Hawaiian Islands Because Of Strong Intensity Tropical Storm

Tropical Storm Ana 2014 - The new tropical storm named Ana is currently getting stronger and stronger with maximum sustained winds at 70 mph or 110 km/h and it is expected to hit the main Hawaiian islands on Wednesday, KHON2 first reported.

Mount Sinabung spews pyroclastic smoke, seen from Tiga Pancur village on February 12, 2014 in Karo District, North Sumatra, Indonesia.

Mount Sinabung Eruption 2014: Hauntingly Beautiful Lava And Ash Prompts Evacuations, Eruption Reaches Fourth Successive Day

A Mount Sinabung eruption 2014 occurred Friday, with the volcano spewing tons of molten lava and ash, captured in hauntingly beautiful photos. The initial Mount Sinabung eruption 2014 for the month, the latest in a recent set of eruptions of the Indonesian volcano took place Wednesday afternoon.

Protests Continue Over Police Shooting Of Michael Brown

Teen Shot St. Louis: Protests Ensue After Second Case Of White Cop Shooting Black Teen, Michael Brown Incident All Over Again?

Teen shot St. Louis – Another case of a white cop shooting a black teen dead has been reported. Following the death of Michael Brown, an 18-year old black kid was shot fatally by a white cop who was reportedly off-duty. Protests have already ensued after the incident of the teen shot St. Louis.

happy labradoodle

Labradoodle Gracie 200 Foot Fall: Dog Survives Terrifying Fall From Oregon Cliff

Labradoodle Gracie 200 foot fall - a miraculous thing happened to Michelle Simmons' pet dog, a Labradoodle named Gracie, Monday morning when it fell down a 200-foot Oregon cliff but managed to survive.

Painted Desert

Petrified Forest National Park Discovery In Arizona Reveals Second Ancient Basket-Maker Village: Report

Petrified Forest National Park's latest discovery of archaeologists suggests that another ancient basket-maker village had lived in the said area of Arizona.

The Glamburger

The World's Most Expensive Burger Is Not Found In Las Vegas But In Chelsea England; Will You Spend $1,770 To Grab A Bite Of This Burger?

The world's most expensive burger is sadly not found in Las Vegas. Instead, it can be bought from Honky Tonk, an American cuisine restaurant situated in Chelsea, England, Bustle has learned.

Afghanistan gang rape executions

Afghanistan Gang Rape Executions Killed Four Convicted Rapists; Death Penalty Signed By Former President Hamid Karzai Before Leaving Office

Afghanistan gang rape executions have now left five Afghan men, who have been convicted, executed. These men have been convicted of gang-raping four women and their case outraged the nation.

Find Us on Facebook

travelers today

© Copyright 2014 Travelers Today All Rights Reserved.

Subscribe to our newsletter
Real Time Analytics