A mysterious note written on the wing of an Alaska Airlines flight caused some alarm for a passenger who saw it.
On July 28 the passenger looked out the window and noticed that part of the wing was damaged and has a message saying "We know about this." News of the note sparked discussions on social networking sites like Twitter, but Alaska Airlines says the message was nothing to worry about.
They explained that the note came from a maintenance worker who wrote it to let the flight crew know that maintenance knew about the damage and that there was an approved trim repair set for the corner flap on the right wing. However the airline knew that the note would cause concern, so it was immediately removed.
"The message was the result of someone's good intentions" but the wing note "was not appropriate and did not follow company procedures," Spokeswoman Bobbie Egan said Tuesday, as quoted by The Associated Press.
A Delta Airlines employee on Reddit explained that the note was probably written to save the trouble of having to do paperwork.
"This is for the ground personnel meeting the arriving aircraft (parkers), who are required to inspect the ship and document any damage found on arrival. Marking apparent damage prevents reports from being filed at each station at which the aircraft arrives. Delta does not do this and we inefficiently file a report tens of times for damage that has already been documented, creating needless redundant emails and work."
Alaska Airlines apologized for scaring anyone.